Phone freezes while restarting
I have an Alcatel one touch and it froze the other day and when I took the battery out to restart it won't come back on at all. It will freeze on either the android symbol or the tracphone wireless screen. It won't load any further than than. Straight talk couldn't help me when I called so maybe someone on here can help please. I have factory reset multiple times and it's still not working. Help please!
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