Repair guides for Android cell phones manufactured by ALCATEL One Touch.

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Virus on my phone

My phone keeps telling me that it has a virus and if I don't fix it it's going to damage my sim card and my phone work not work again

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Best and most efficient way to get rid of a virus on a phone is to do a factory reset. Make sure you save all your photos and apps and contacts as a reset will wipe all your data including the virus. This video will show you how to do a hard reset

https://www.youtube.com/watch?v=sgdhqctw...

Hope this helps

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Hi @queenzannish ,

Also for the future it might be wise to install an A/V app to guard against viruses.

Here is a link to just one. It is free. There are others if you prefer. Just search for A/V for Android.

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Attempting it now but still won't work it's been doing a reset for ages can u help

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Zannish Frazier estará eternamente agradecido.
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