LG's flagship smartphone, with a unique slide-out battery and detachable I/O module supporting multiple hardware expansion options. Released in April 2016.

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Rear-facing camera won't focus

The rear-facing 16MP camera (not the wide angle) will no longer focus. I've tried all the usual software fixes (factory reset, etc.). I can actually hear a mechanism inside the phone "trying" to focus, but it seems to be locked into the nearest focal point.

Before I send this thing back for warranty replacement (which involves fixing an old, busted LG G3 first so I'm not without a phone for two weeks), does anyone have a suggestion about how to fix it? I'm not particularly inclined to disassemble the G5, but I thought I'd at least check to see if anyone else has run into this problem.

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Don't repare your camera ....

Just put your mobile on your softbed with your power 1 2 3 times

And booooom its really work for me .... Just try .... Maybe it also work for uhh

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LG 5

repare your camera ....

Just put your mobile on your softbed with your power 1 2 3 times

And booooom its really work for me .... Just try .... Maybe it also work for uhh

por

What do you mean "on you're softbed"?

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Hello to all individuals having an lg g5, I will not try the solution of having the device tapped around in anyway physically. I have tried a solution that may help it: To go into Apps into the settings options in the phone and actually go to the Camera App and click storage(not related to your pictures) and to clear cache and clear data.

It kinda does an app refresh!

All the best.

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Thanks Dee Tech! Now the quality is even worse!

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Hi,

Here is a link to a video that shows how to replace the two rear facing cameras in a LG G5.

In the first comment below the video, a poster remarks that they are having focus problems with the main rear camera.

https://www.youtube.com/watch?v=LjnKXykJ...

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PEOPLE this is a EASY FIX! just clean the sensor between the 2 camera! That's all. Don't waste your money and time on replacing anything. I just fixed mine after weeks of looking for a solution.

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I had the same problem with the rear facing camera. Was't focus at all even tries and completly burley except close to the objects like my finger when i get it close to it ..

.. I have been searching. For long.. For similar problem. And the solution but bot much but recommending. To replace it .. till i found the same problem happened to the owners of s6 edge and they got to chuck it to fix it. Especially i heard someone. Smashed the lg g5 on his knee out of frastrating and then camera has been back to focus so i was overthinking about it .. . I know many people wouldnt thing about chucking or smatshing their phone as solution but what i did is i smashed it on soft bed strongly since i know its will give a strong chuck to the camera .. And boom i noticed the different . the far objects were burrly before but get a bit clear i feel like somethinh stops the camera to focus even if its trying .. And went on smatching it also at the time i focus to the far ojbect so i smatch and fall it to the bed from height spot .. .. and finally the camera got focus the object in 3 metters so clearly but still the far away spots couldn't get to focus to .the way you wont notice it till when you zoom it .. . even i tried the same method. A lot . But i noticed there are a lot of dash in the camera maybe the dasts dont let the camera focus or maybe makes it stuck inside it to not focuse. I want to open that piece of plactic but I'm afraid to break it .. . ... sorry for bad english guys just telling my experiences maybe its would be usefull for Certain.People instead of replacing the camera. ..

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Did you smack the phone with the rear camera facing up or facing down?

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With therear camera facing down and i did get red of that piece of glass (its a plastic not glass), I heat it then i got red of it using a needle from the corner ansd dont worry its just a smooth plastic, you should heat it to make it easy to pull out.. then clean it,But I still trying to find out other way to clean inside the lent ..there is dust that makes it hard to focus ..i can see the small dust ..after i cleaned it it was focusing good for while then the problem came back again . warning((if you want to pull the piece of the pastic out make sure you gonna clean it well in clean pace with clean tools. and get the plastic back because if you dont then the camera gonna get more dashes ans makes it hard ..i mean you gonna just clean the front dash between the plastic and the camera but the dash inside it .its really hard to clean it and i am still trying to figure out how to do that.. Also try to smack it against the soft bed first to be sure its a dast problem before you pull out the plastic piece

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By putting together the info in all these answers, I think I've solved this issue by disabling the Camera and Body Sensor permissions for the Google Play Services app in settings.

so far so good.......

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THANK YOU! This worked!! It's annoying that it keeps popping up telling me to add those permissions, but I will take that over a camera that doesn't work.

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Delete google fit or any other apps with a heart rate monitor. It fixed my focus issue.

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You don't need to delete the app, just alter some settings. Go into Google Fit, Settings, and turn off the "Body Sensor" setting. Now my camera works again!

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Brilliant! Thank you so much! My camera has been so frustrating. It's better now.

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Well, my camera went back to not focusing. :sadpanda:

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Yeah, mine is, too. Why? :(

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After reading alot of forums its a software issue. Im using opencamera to fix the blur i have to toggle back and forth betweeen rear to front facing for the image to be clear. Im hiping they release 8.0 for our phones. I got this phone because of the camera but its still buggy

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Google play services app is the culprit.

Fix : Go to settings > Apps > Google Play Services and force stop.

This will fix your camera anytime the focus isn't working. This works every time.

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i am not able to force stop it but i denied all permissions in google play services. it still does not work.

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Hi everyone,

I realized this problem is related to the auto-focus of camera since before the cam focuses the quality of image is good.

I solved this issue by installing 'Camera FV-5 Lite' and using manual focus!

Strangely, my G5 cam also started to work fine!

Hope it will be useful!

Good Luck.

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This works

!!!!!!!!!!!!!!!!!!! and !!!

Was despairing that I had bought a second hand dud LG G5

But downloaded the same free 'Camera FV-5 Lite' app from Google Play.

Its not a bad app and then... noticed the main LG5 cam was focussing again - and saw its a very good camera !

Now … just hope it continues to work

Thank you Ahmad

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I bought a replacement camera and it has exactly the same issue after replacement!

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The hardware is fine, it's the Android 7.0 release that broke the focus. We have to wait for a new release :( There's a review on the LG website saying they spoke with LG support and they said it's a phone-wide issue. I also tried factory reset and that didn't fix it.

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Having just replaced my camera and still having the issue, I would have to agree that it's most likely the software.

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This really sucks! Mine did the same thing after the 7.0 update. I did the clear cache trick and of course it didn't work. I finally tried the factory reset tonight (phone was running slow anyway) and it did not fix the camera issue. So I contacted LG tech support. They told me that they were not aware of a camera issue with the G5! Obviously there is because we all have the same problem!!! Some say replacing the camera fixed it. Others say it didn't. I don't know what to believe at this point!

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Alan, do you have a link to that review or note from LG tech support?

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Putting a small magnet near the camera fixes the problem temporarily

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Just tried your fix and sure enough with in just a few seconds mine was working.

I have replaced the camera before this but that didn't help.

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I have the same issue with my G5. I found a quick fix. You have to put your hand in and out of the camera so it can refocus. It will automatically re-adjust itself in 60 seconds or less after you go in and out of it's focus point. It's not a permanent fix but it allows you to take pictures again.

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Hey, I force stopped Google Play Services and it momentarily started to focus using the zoom lense. Then I force stopped Google Play services for Instant Apps and it’s working... still a little glitchy, but both auto and manual works.

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Did you ever figure out a fix or did you send it in? I suddenly have the same issue with mine.

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Emily,

Yes, I ended up buying a camera on eBay and replacing it as shown in the video above. Unfortunately, the camera must have been a slightly different model, so it has the opposite problem: it's now locked in close focus. So it was kind of a waste of time, and the procedure to get the glass off was nerve-wracking: I felt at times like the glass would break.

Next time, I'll just return it to LG for warranty repair.

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Thanks for the response! I guess I'll suck it up and send it in.

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I had the same problem too and i was worried about camera losing focus even my camera glass is broken few weeks ago and its not repaired yet. But it resolved and i dont know how cause my habbit is to drop my G5 and when i saw this post saying that it can be resolved by hitting... i did it twice hitting my hand in quite a force and even battery was low ....... Either one was a problem .

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Ok, Now I have the same problem with my G5, the camera is locked in the close focus, this problem came with another problem at the same time, seems that the micro sd card (32) I had installed in my phone has been damaged, I can open the files I had on it through my phone but I cant save any other file on it (i.e save a new picture) also I cant erase any file stored on the SD card, I also cant format it, tried to open the sd card on my computer and my computer cant read the card.

This is very annoying this is a new phone!

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Any other way to fix this other than replacing the camera?

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No that I know, I have bought a camera replacement on eBay and worked as a charm, there are a couple of sellers that sell this 16 Mp Camera on eBay, before you buy it check that the replacement fit on the the model of your phone (check in the settings the model of your phone and that the camera support that model in the description of the seller). Good Luck!

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Hi econsejo,

How did your replacement camera working? I was a little apprehension buying from China seller. How long it takes to arrive? Was it difficult to replace it?

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I replaced it following a tutorial in youtube, its pretty easy to disassemble the LG G5, it took no more than a week (Ipaid the fast delivery, just some dolars more).

Again, just be sure about the model of your phone (mine was LG-H840) and also be sure you buy the 16 Mp camera (as you know the G5 has 2 front cameras)

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Hi Econsejo

How about the picture quality from ebay EOM Camera? Is the quality same with the original one? Until now is your camera from ebay still good?

Could you give ebay seller link of your camera?

Thanx in advance for your explanation

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I saw some htc m8's having the same problem they opened the camera and taped it on the inside because something was loose. I have the same problem with my g5 got immune to chucking and i think its stuck. Will try the taping method when i can find a 00 phillips screw. Pardon my english

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My G5 back camera doesn't have a cracked but it's blurry and couldn't focus, the len glass does seem muggy. There's no sounds whatsoever that indicate something wrong with the focus/laser. front camera works like a charm.

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Anyone have luck buying the back camera & len from ebay?

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Force stop Google Fit app . Search google how to . I think that will fix the issue.

Actually I also installed another camera Open Camera and when i opened it the camera was ok.

Now i dont which one fixed it but as most people are saying Google Fit so should it be.

Hope this works for you too guys

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Help .... I have the same problem ... the camera does not focus ... how to solve it

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Hi rasoul. As I stated earlier in this post, I forced stopped Google Play Services and then removed Camera and Body Sensors permissions from it. I also forced stopped Google Play Services for Instant Apps in the Apps section. Then I went into the Google services section and disabled the Instant Apps. That seemed to work for a day or two but it was still really flakey. It took a lot of patience to get the camera to focus. Then it stopped working again. I just tried using a magnet as Kah Chun suggested above and it's working better than my original fix. Maybe we will all have to carry around a magnet with us all the time, or maybe over time it will fix the issue. Unfortunately, my power button has stopped working a couple weeks ago, so I'm ditching the G5 and going back to my trusty HTC One M8. Never going to get a LG phone again.

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I have the same problem, the camera is locked in the close focus, just replace the new camera are back to normal, it cost around US$10~$20

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How about quality of picture using OEM camera $10-20?

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