6th generation Android smartphone designed by Google and manufactured by LG. Model LG-H790. Released October 2015.

Preguntas 73 Ver todo

Replaced screen, phone screen turns off during calls

So after replacing the LCD screen and a new frame on my Nexus 5x, the phone works perfectly fine until I use it to make a call. The phone stays on and the call goes through, yet the screen goes off and cannot be turned back on until the call is ended by the other caller.

My question is should I reassemble the phone again, or is this a software issue. To reiterate, the phone works perfectly fine otherwise.

Contesta esta pregunta Yo también tengo este problema

Es esta una buena pregunta?

Calificación 1

Comentarios:

Thanks for posting. This solved my problem.

por

Agregar un comentario

5 Respuestas

Respuesta Más Útil

I just went through the same thing. There's a really small black rubber housing piece that you need to transfer from the old frame to the new one. You'll see an indentation in the proximity sensor housing that shows where the piece goes. The rubber piece has two small holes for the proximity sensor and a small T-shape above it where it plugs into the frame, Hope that helps!

Fue útil esta respuesta?

Calificación 10

Comentarios:

Confirming that this answered solved my problem. Transferred the black rubber housing from the old frame to my new one and the LCD screen is no longer turning off when placing a call. Thanks Evan.

por

Confirmed also on my device, the behavior and solution are absolutely identical

por

Agregar un comentario

according to Android Authority, this is a known issue on the 5X. Here is a cut and paste:

This seems to be a problem with the proximity sensor, and is generally faced by users that use generic screen guards, especially of the tempered glass variety. Screen guards made specifically for the Nexus 5X come with an L shaped cut at the top that keep the proximity sensor uncovered, and using this helps avoid the problem.

You can also check if there is a problem with the proximity sensor itself. Download an app like Aida64 from the Google Play Store. Go to the Sensors section and look for the Proximity sensor. Hold your hand over the sensor, and the value should switch between 5 cm and 0 cm for far and near respectively.

A temporary workaround to help end calls, if neither of the above two solutions work, is to Settings – Accessibility, and enable “Power button ends call.”

A rogue app may also be the cause of concern. Boot the device into Safe Mode and see if the issue persists. If it doesn’t, uninstall any apps that you may have downloaded before the problem started, and see if that fixes it.

So it sounds like most likely your prox sensor got misaligned during the repair, was damage or possibly you put a screen guard on that is interfering.

Hope that helps.

Fue útil esta respuesta?

Calificación 2

Comentarios:

My problem was with the tempered glass. I just removed it and it woks fine. Thank you!

por

Agregar un comentario

Thank you Evan, That worked for me.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

I also confirm that this answer solved my problem.

Thank you Evan.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

As Evan @nexus4ever says

http://gph.is/2EiTn4Z

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Añadir tu respuesta

Jonah Kubela estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 31

Últimos 7 Días: 237

Últimos 30 Días: 897

Todo El Tiempo: 7,453