Released on September 19, 2014, this 5.5" screen iPhone is the larger version of the iPhone 6.

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Touch ID not working after screen replacement

Simple to do, about 20 mins, but Touch ID isnt working as some others mentioned. I wondered if a fresh instal might help? When I go into "Setting" and " Touch ID" to turn on, it tells me "Failed - Unable to complete Touch ID setup. Please go back and try again." Any ideas, not a deal breaker, I guess it beats picking glass out of the side of my face when trying to use the phone!

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This may be a dumb question but was the phone powered off and battery unplugged when you plugged in the front display cables?

If not you will need to turn the phone off and on and try the TouchID again.

Otherwise you probably either have a damaged home button ribbon connector / home button extension cable (the one that comes on the metal back plate to sit behind the screen assembly) or you are using a different home button and not the original one that is linked to the logic board.

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The iPad deactivates the Touch ID Function permanently even for the original Home Button "maried" to it if you only one time connect another or no Home Hutton an swtich it on.

Alsways connect the original Home Button to the Display Assembly and then connect the Display Assambly an then Switch the iPad on otherwise the Touch ID fundtion is gone for no good reason eccept to pester and annoy you.

This sabotage bevahiour has no protective justification. It is possible to replace broken wires on the Touch ID Home button with the Touch ID still working means it is possible to Tinker atnd lissen to the cummunication over those wires to try to reengineer the security function without the device noticing it so disabeling the Touch ID function isn't protecting anything.

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Solución Elegida

Did you replace the "Full Assembly" or just the front LCD?

If you replaced the full assembly (and transferred over only your TouchID) you most likely have a faulty TouchID Ribbon Cable that runs behind the LCD Shield Plate. You can swap over your original and it should restore functionality.

If, however, you replaced just the front screen you most likely damaged either your TouchID sensor or your TouchID Ribbon Cable that runs behind the LCD Shield Plate. You can replace the LCD Shield Plate and restore functionality, but you cannot restore functionality by replacing the TouchID sensor without Apple's assistance.

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Full Assembly - Product code: IF269-000-3, I moved over my original TouchID as the new assembly did not come with another TouchID Ribbon cable. TouchID worked prior to replacement, if I damaged it I am not sure how, I was very delicate. The Home Button otherwise works perfect. I have replaced numerous screens, this is a first with TouchID though. Thanks

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If it ends up that the fault was in that LCD Shield Plate, email support@ifixit.com and they'll get you sorted with a small reimbursement for the part swap :)

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Hi Matt,

I experienced the same issue as Bazzoni.

After a battery replacement, neither the speakers, nor the Touch ID function are working anymore on an iPhone 5s. ANyway the home button works correctly.

Do you think that re-initialize the iOS to 10.3 could help?

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I am having exactly the same problem for my 5s. Does anyone have a solution?

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@dcasolini I would recommend restarting your iPhone to see if that resolves things. If you didn't turn the phone off and disconnect the battery prior to repair that is almost certainly the issue. If the problem persists, try reinstalling and checking that components are installed on the screen accurately and connected. to the board.

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I had this issue my 1st few times replacing customer's screen.

Method #1: Each time I took the home button from the screen they originally had on the iPhone & swapped it with the new home button. That then fixed the issue each time.

Method #2: For the times there was only 1 home button present, I suggested that they 1st backup their iPhone using a computer. 2ndly do I clean wipe of the iPhone. 3rdly restore the iPhone from backup. Which will replace all of your files & settings back into your phone as they were.

Both of those methods worked every time I ran across that issue. However, if neither of the 2 fixes work for you, then YES. It is indeed a hardware part that has been damaged during the screen replacement & you should order a new piece.

If you get the "touch ID" error when installing the new piece it is only due to the old home button being registered to the iPhone's system itself & will be fixed with method #2.

WHEN RESTORING, UPDATING OR FRESHLY INSTALLING IOS ON THE IPHONE, THE PARTS REGISTER TO THE IOS SYSTEM OF THE PHONE. Hope this helps you guys & gals.

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#2 didn't work for me (only caused me to lose all my settings using Apples stupid iTunes backup/restore scheme)... #1 worked well though - thanks

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Method #2 worked for me, I had kept the original home button, and did an update but the error persisted. After an entire restore, phone is like new. Thanks!

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@Tom Thomas You’re welcome!

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@Keri Matthews You’re welcome!

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You can fix this with iTunes. Do a software repair and it will work again (if the hardware is still oké) I think it happens when the iPhone is not turned off when you open it.

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Will this cause an Error 53 after doing a SW repair?

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I took my daugther to a person to fix her iPhone 5s the screen was cracked and he fix it...but her ID senor he forgot to install the original ID senor..what to do..

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how can i do this?

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If it's not the original homebutton then there is nothing you can do...

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I had the same problem. After screen replacement it's not working.

I fixed it accidentally though.

So here's what I did:

I installed IOS 11 Beta and within IOS 11 the touch ID was all good. I was very exited to have my touch ID working again. The only problem was- the IOS Beta was not stable and my phone was restarting all the time, so I had to downgrade back to IOS 10.

I was pretty sure that I'm losing the touch ID again.

Now I'm back on latest IOS 10 and The touch ID is working perfectly fine with my after market screen.

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it was the same button or different?

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I kept the original home button.

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when ur touch id wasn't wroking did u get a popup message that the touch id isnt working?

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This is a first for me. Normally when I replace a display and move the original home button to the new screen, it is a 50/50 chance it will work.. I just installed a new display on a 6s using all the aftermarket parts, and just replacing the oem home button. Well, initially it failed on fingerprint id. I reset, I did an update, still failed. So, as a last attempt I restored fully to 11.2.5 and when it completed, the fingerprint function was working again. I was just about to move the oem home button ribbon, but did not need to do that.

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i think you must replace the home button flex extension cable, if you can't finish the id setup. If you see on screen at start up that id cant be used it is the home button itself.

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You might wanna check if you really peel off the TouchID ribbon cable on the Shield Plate correctly. There's a small piece of plate that attach behind the TouchID ribbon cable and it's important for you to peel off the TouchId ribbon cable with the plate and transfer it to the new LCD.

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Do you happen to know why this element is so crucial?

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Because 9 times out of 10 the home button extension cable fails when replugging multiple times or even once without the metal plate under the extension cable connector to home button cable.

Note that I am not talking about the large wide metal bracket that goes across the home button to let it click on pressure.

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What does that metal plate do though? That was the only thing I left behind when I replaced my screen last weekend.

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Hello,

So I am also experiencing the same problem. I recently changed screen on the iPhone 6 (gold). This is the third time I replaced an iPhone 6 screen but this is the first time I encountered problem with the Touch ID. After replacing the screen, I booted up the phone and checked Touch ID on the setting. It was on and still got the 5 registered fingers. I wanted to re-register the Touch ID for some crazy reason. So I deleted the 5 and turned off Touch ID. Then it stopped working upon re opening the Touch ID. But I noticed that the Add a Fingerprint button is still active. I have a spare iPhone 6 (space gray) with a faulty Touch ID. I compared it. I noticed differences on it like the the fingerprint button on the space gray is grayed out vs on the gold which is blue. On the space gray iphone, there’s an error message “Unable to activate Touch ID on this iphone” while the gold doesn’t have. So, I am wondering if I can still make the Touch ID on the gold iPhone work. By the way, the gold iPhone is on iOS 11.1 Beta. Anyone? Thanks!

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Update.

I read the comment of Stalidzans about removing the phone on beta. I tried and amazingly worked for me. =)

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@reedcrosby04 why would you do that? Did you read the update :I read the comment of Stalidzans about removing the phone on beta. I tried and amazingly worked for me. =):

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@oldturkey03 well, uh, this is certainly no the answer I mean to get switched, I must've commented on the wrong one. Thanks for pointing that out :-D.

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@reedcrosby04 make sure you want on the right things in Meta....

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I found this answer a while ago so I thought it may be helpful. Please comment if this works for you :)

How to fix Touch ID Not Working Issue on iPhone 6/6 Plus

Step #1. Launch Settings → Scroll down to tap on Touch ID and Passcode. Enter your passcode.

Step #2. Turn OFF iPhone Unlock and iTunes & App Store.

Step #3. Press home button to return to home screen and then restart your iPhone by pressing sleep/wake button and home button.

Step #4. Launch Settings → Scroll down to tap on Touch ID and Passcode. Enter your passcode.

Step #5. Turn ON iPhone Unlock and iTunes & App Store.

Step #6. Tap on Add a Fingerprint… and add another finger as usual.

With the above steps Touch ID will start working properly

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This didnt work - I swapped iphone screens (got a new one) and had to move the old iphone home button over too for ti to work - apparently the fingerprint scanner/home button is coded to the phone hardware/.

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Yes it is, it has been like that since 5S (touch ID function present in the home button),. Apple claims it is so so it prevents someone bypassing login on your phone which is mostly BS but bottom line each home button with touch ID is paired with that specific device mainboard and if you rip cable attached directly to button the only thing that can be done is new button and reprogramming by Apple machine that can do it which costs an arm and a leg.

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I had this exact problem after screen replacement and went without TouchID for months figuring I had somehow broken it. I recently reset the settings on the phone to try and fix an unrelated issue and an unexpected result was that TouchID now works again.

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Hi all I have replaced many iphone 6 screens and have never manged to get the touch ID to work with the replacement parts. But as soon as I use the original back plate and home button from the original screen it works straight away. You guys are lucky I guess.

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I did the same with my iphone 6s plus change the display and replace the original home button to the new screen and everything works fine. The home button works as normal but when i try to set up new id fingerprint it doesn’t say nothig is just normal and it shows me is readin the finger for one second and then it stops and goes back to normal! Looks like is trying to work but then it stops for no reason if i tey manny times is the same is trying to start reading then stops.

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Hmmm..

Im having the same problem except my dilemma is a little different... I so replaced the screen on my Iphone 6 plus i mean the whole screen... The screen i ordered already had all the replacement parts installed on it so all i had to do was literally slap it on and call it a day but...... Im having the issue of it saying Touch ID is unable to active.... confused!!!! I tried all of the suggestions in the above comments and still nothing!!!! Help!!!

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I have this problem and I have spent a good hour reading all of these posts. Seeing people's solutions. I have seen replace the backplate, did it, still broke. I checked the button under a literal microscope from my office. I brought it to my friend at Apple who replaced the button. Still broken and I can't figure it out. If anyone has had this problem and has fixed with the same work I've had or atleast close please respond.

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