A television game console produced by Sony Computer Entertainment, also known as PS4. First announced February 20, 2013 and released November 15, 2013.

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PS4 to TV (Black Screen but could hear sounds)

When I turn on my PS4, everything starts properly and I could hear the sounds coming from the TV. But I get a black screen the entire time. Tried it on another TV and same problem. My nephew said he jumped on it (bad decision to have left it on the ground). I have not a clue as to how to approach this problem. Please help if you can & thank you.

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My ps4 have black screen but the sound works great pls help on how to fix it thanks

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i have the problem were my ps4 boots up sound works but no picture but works fine on downstairs tv any idea why it dont work on upstairs 1 when it used to ?

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I have same problem.

Working fine on one tv and only sound on another tv.

Is the problem from the tv or the play station?

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My Hitachi TV works new TV not TV. Smart 4 k.

But when play ps4 on it I can play it for while then after while screen go black but still sound

Not sure what it is ps4 new some say TV not compatible with ps4

Another say ps4 HDMI port might be broken what it's not both new only been buyed today . Not sure why not working someone help me

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Works fine with no ps4 not on. Soon go on play game after while plays up. Gonna try different TV if does same thing take ps4 back

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It's very likely that your PS4 just has a broken HDMI port. The ports on these are very fragile and break often. Many times you will still be able to hear sound even if you don't see a picture. Since your PS4 starts up normally and everything seems to work fine other than you don't get a picture there is most likely nothing major wrong. It's very, very likely that it's just an HDMI port issue.

When he jumped on it he probably either jumped on the HDMI cable or somehow caused the cable to get jammed into the port. This could have easily caused it to go bad. The original HDMI ports on these were really bad.

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I have the same issue, it says resolution has to be changed but how would I change without video on screen

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I also have the same issue my PS4 turns on and works fine normally and it shows that there is something connected in the source menu but when I click on it the PS4 menu doesn'5 show up

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My system run fine but my TV stays on a black screen the whole time like my TV is not connected to the game system

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Worst case scenario: when he jumped on it, the logic board cracked. Solution: get a new device.

Other scenarios

The pins holding the processor heatsink on snapped out, and the processor was overheating. Solution: If it's not already totally fried, reapply thermal compound (preferably Arctic Silver 5) and reinstall the heatsink. If that doesn't fix it, time for a new console.

The connector for HDMI was damaged. Solution: get an HDMI port with solder points, desolder the old one, and solder a new one on. This is highly improbable, though, because HDMI is a digital connection, and the sound wouldn't have passed through.

Sorry to be the bearer of bad news.

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-Thermal paste has nothing to do with why this console is acting this way. If the "processor was overheating" then the console would beep 3 times, the light would turn red and it would turn itself off. This console is not overheating.

-If the "logic" board was cracked it would probably not even turn on.

-HDMI ports on PS4's will often times send sound through but not the picture...it just depends on which pins on the port are broken.

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I have mine hooked up with optical audio cable for sound and hdmi for video. No picture but can hear sound fine. console responds to my buttons on controller and can hear the console open programs. Would this isolate the problem into the HDMI port in your opinion? Also would it be worth it to try to fix myself or send to sony tech so i dont mess it up worse?

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Sounds like it could be the HDMI port. If you haven't tried a new cable you should do that first.

Don't try replacing the port yourself...unless you have a good amount of soldering experience.

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Try a different TV/HDMI cable. I did both and mine worked again.

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My ps4 pro does this fairly often after been in sleep mode a long time (few days at a time) i just have to power it down (losing whatever progress isnt saved in my standby game) and power back on and it always works fine.

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I was playing a NASCAR game fine. Took a break for a few hours put in a Blu-ray just got a black screen. So I put the game back in got sound, but still had three black screen. Mind you it was working fine and I didn't took the HDMI cable at all. So it does not make any sense to me.

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