The Kindle Fire HD 8.9” is a tablet computer that allows users to read books, view comics, watch movies and find general entertainment at a mid-range price. Fixes are simple and do not require any special tools.

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How do you factory reset with hard keys?

I tried turning on and holding the power button but it just freezes every time. I cannot navigate the menu system and I tried opening the device and looking for a hard key reset button.

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Hello John!

What do you mean my "Hard Keys"?

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Hello John!

Hold the power button, and the volume down button at the same time. This should cover the Amazon Boot Recovery. With this you have several options concerning on internal commands. You want to reset. Scroll down to the option that allows you to reset your device. This choice is very important. Think about your choice, and then select the "Yes" answer. There are so many text lines, to confirm that you actually want to reset your Kindle. It is really easy to restore.

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I was able to do this:

Hold power to power down.

Hold volume up and power button.

Once Amazon logo appears, release power button, continue to hold the volume up button.

It booted into the recovery menu.

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No luck here. It's still frozen with the Amazon logo.

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Frozen in fastboot mode. What do I do to fix this

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Try doing it with volume up. This will for sure give you the same options.

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I know with my daughter's kindle fire 5th gen you hold down the power button tell it turns off. Approximately 20 sec. Once it's off all the way hold the power button and volume down button at the same time. As soon as the amazon emblem pops up let go of the power button only make sure your still holding the volume down button. After a couple seconds let go of the vloume button when a menu pops up giving you the option to reset,factory reset and a couple other options. Scroll down with with the volume keys and press the power button on factory rest. This will take a second and you will get to another menu that says no for the first couple and then yes factory reset. Scroll down to yes and press the power button again. Then you'll be back to the first one and you press the reset option.

I know some androids have a different combination of keys to get to that menu. It might be different for yours but it's always a combination or power and volume sometime with the home button of there is a physical button and not just one on the touch screen. Let me know if that works if not message me the model number and I'll figure it out for you. On most though you will still need a password when it gets to the activation screen if you had a screen lock or fingerprint lock.

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volume up and down, even both not working

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I tested the hard reset keys on a Kindle Fire right now, and I was able to confirm that the recover boot does appear when you hold volume down and the power on a working Kindle Fire.

It sounds like it's a deeper problem on the Kindle. Hopefully, there's still warranty because I don't see the logic board being something easy to find.

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